Privacy Policy

This Privacy Policy explains how ZoeSkoul (ZoeSkoul) collects, uses, stores, shares, and protects personal information when you access or use the Services.

This Policy applies to information collected through our websites, apps, email communications, customer support channels, payment flows, and other interactions with us.

We may collect the following categories of information:

• Account information: name, email address, username, profile image, account identifiers, password or authentication-related data, and preferences.
• Learning information: enrollments, module progress, completion status, quiz results, code submissions, activity timestamps, certificates, notes, saved items, and assessment history.
• Technical and usage data: IP address, device identifiers, browser type, operating system, language, timezone, pages viewed, clicks, session duration, referrer information, performance logs, and security events.
• Payment and transaction data: subscription status, billing plan, invoices, billing country, payment processor transaction identifiers, and fraud prevention signals. We do not store full payment card numbers.
• Communications: support requests, survey responses, user feedback, and other communications you send to us.
• Generated content and AI interactions: prompts, responses, edits, feedback, and other data related to AI-powered features when offered.

We collect information directly from you, automatically through the Services, and from third parties.

• Directly from you when you register, subscribe, upload content, or contact support.
• Automatically through cookies, logs, analytics, and security tools.
• From service providers and integrations such as payment processors, authentication providers, email tools, analytics tools, hosting providers, fraud prevention tools, and educational or organizational administrators where applicable.

We may use personal information to:

• provide, operate, and improve the Services;
• create and manage accounts and subscriptions;
• deliver lessons, assessments, coding tools, and certificates;
• track progress, personalize learning experiences, and recommend content;
• authenticate users and secure the Services;
• process payments and prevent fraud;
• respond to support requests and communicate with you;
• analyze performance, usage, and product quality;
• enforce our Terms and policies;
• comply with legal obligations and resolve disputes.

Where applicable law requires a legal basis for processing, we rely on one or more of the following:

• performance of a contract with you;
• our legitimate interests in operating and improving the Services;
• your consent, where required;
• compliance with legal obligations;
• protection of vital interests and prevention of abuse or fraud.

We do not sell personal information for money. We may share information with:

• vendors and service providers that help operate the Services;
• payment processors and fraud prevention providers;
• authentication and identity providers;
• cloud infrastructure, storage, analytics, and communications providers;
• professional advisers, auditors, and insurers;
• law enforcement, regulators, courts, or other parties where required by law or necessary to protect rights, safety, or the platform;
• successor entities in connection with a merger, sale, financing, acquisition, or restructuring.

We retain personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, maintain records, and protect the platform. Retention periods vary depending on the type of information, the reason it was collected, legal requirements, and operational needs.

We use administrative, technical, and organizational measures designed to protect personal information, such as access controls, encrypted connections, logging, monitoring, vendor management, and security review processes. No system is completely secure, and we cannot guarantee absolute security.

We may process or store information in countries other than the country where you live. When required, we use appropriate safeguards for international transfers, such as contractual protections or other lawful transfer mechanisms.

The Services are not directed to children below the minimum permitted age without appropriate parental, guardian, or educational authorization. If you believe a child has provided personal information in violation of applicable law, contact us and we will take appropriate steps.

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, object to, or export your personal information, and to withdraw consent where processing is based on consent. Details are provided in our Data Rights policy.

We use cookies and similar technologies to keep you signed in, remember preferences, secure the Services, measure performance, understand usage, and improve user experience. See our Cookie Policy for more detail.

We may update this Privacy Policy from time to time. The “Last Updated” date reflects the latest revision. If changes are material, we may provide additional notice where required by law.

Privacy questions and requests may be sent to privacy@zoeskoul.com.